Privacy Policy
Effective Date: April 7, 2026
At Balance, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. As a company dedicated to Responsible AI and ISO 42001 standards, we apply the same ethical principles to our data practices.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website.
1. Information We Collect
When you interact with our website, we may collect the following types of information:
Personal Information: When you fill out our contact form, we collect the information you provide, such as your name, email address, and the content of your message.
Technical Data: We automatically collect basic technical information, such as your IP address, browser type, and device information, to ensure the site functions properly and securely.
2. How We Use Your Data
We collect and process your personal data solely for the following purposes:
To respond to your inquiries and provide customer support.
To deliver the services or information you have requested.
To improve our website’s performance and user experience.
We do not sell, rent, or trade your personal information to third parties.
3. Data Storage and Security
We take data security seriously. Our website is built and hosted on Framer, a secure platform certified with SOC 2 Type 2 and fully compliant with GDPR regulations, ensuring enterprise-grade protection for your information.
When you submit a request through our contact form (Framer Forms), your data is securely processed by Framer and directly forwarded to our designated email address. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
4. Third-Party Services
We use trusted third-party service providers (such as our hosting provider, Framer) to operate our website. These providers process data on our behalf and are bound by strict data protection agreements. They are not authorized to use your data for their own purposes.
5. Your Data Protection Rights
Depending on your location (including the EU, UK, US, and Australia), you have specific rights regarding your personal data:
The right to access: You can request copies of your personal data.
The right to rectification: You can request that we correct any inaccurate or incomplete information.
The right to erasure ("Right to be forgotten"): You can request that we erase your personal data, under certain conditions.
The right to restrict processing: You can request that we restrict the processing of your personal data.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies
Our website may use essential cookies to ensure the site operates correctly. We do not use intrusive tracking cookies or sell your browsing data to third-party advertisers.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: info@ba-lance.net
Website: ba-lance.net